Spinnaker Support continues its rapid expansion in Israel to address increasing market demand for third-party support and managed services

High Wycombe, United Kingdom, 4 April 2016 – Spinnaker Support, the fastest growing global provider of third-party support and managed services for SAP and Oracle software applications, is expanding its presence in Tel Aviv to support Israel’s growing demand. Israeli companies across all industry sectors, including telecommunications, oil and gas, and retail, are seeing that significant savings can be gained by switching to third-party support. Software support costs, which represent a large portion of total IT costs, are typically reduced by up to 70% under a third-party model.

“After appointing Uzi Dvir as country manager for Israel, we have added customers and built a very substantial sales pipeline of companies running Oracle and/or SAP products,” said Spinnaker Support’s Nigel Pullan, Vice President Europe, Middle East and Africa. “We are growing the local support team with highly talented and experienced software engineers, to extend the world class support that earned us a 98.3% rating in our recent customer satisfaction survey.”

Winning head-to-head at Partner Communications Company Ltd.

Partner Communications Company Ltd. has recently finalised an extensive head-to-head evaluation of the two dominant third-party support providers. Each vendor supported various aspects of the company’s broad Oracle application footprint, which included Oracle Database, E-Business Suite, and Siebel CRM.

“We have selected Spinnaker Support to provide ongoing support for our Oracle application landscape,” stated Raz Bartov, acting CIO of Partner Communications Company Ltd. “As the head-to-head evaluation progressed, it became crystal clear that Spinnaker Support is the best choice for Partner Communications Company Ltd. They provide an exceptionally high level of local support at an attractive price point and have quickly evolved into a natural extension of our own internal IT team. Spinnaker Support gives us great confidence going forward. They always do things the right way and consistently display in-depth Oracle application knowledge as pertains to our unique environment.”

Israeli companies are increasingly embracing the third-party support model

“We are aggressively increasing our network of employees, customers, and partnerships,” stated Uzi Dvir, Israel Country Manager with Spinnaker Support. “Israel is a nation of thought leaders who have quickly recognised the value of third-party support as an alternative to expensive Oracle and SAP support. It is wise to invest money, time, and resources here.”

Forging strong partnerships

Spinnaker Support has partnered with ComGu, an organisation that advances telecommunications service providers and large enterprises in Israel. “CIOs continue to seek solutions that enable innovation while reducing operational, IT, and engineering costs,” said Amir Stern, Managing Partner at ComGu. “It makes complete sense to partner with Spinnaker Support. Our collective market knowledge, breadth of service offerings, and deep enterprise application expertise allow us to deliver customers and partners with immediate return-on-investment and ongoing business value.”

Spinnaker Support will be exhibiting at the annual STKI Summit on 4th April 2016.

About Spinnaker Support

Spinnaker Support is now the fastest growing global provider of third-party support, managed services, and consulting for Oracle and SAP enterprise software and database applications.  According to our more than 500 clients, spanning 77 countries, we consistently deliver a higher caliber of service for a fraction of what they’ve previously paid to the ERP vendors. Spinnaker Support is headquartered in Denver, Colorado with regional operations centers located in London, Mumbai, Singapore, and Tel Aviv. We support more than 4,000 instances of Oracle E-Business Suite, JD Edwards, Siebel, Oracle Database, and SAP for enterprises of all sizes and industry segments.

Spinnaker Support provides third-party support, managed services, and consulting for SAP, Oracle E-Business Suite, Oracle Database, Siebel CRM, and JD Edwards software applications.

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