DENVER, CO, April 11, 2016 – Spinnaker Support, the fastest growing global provider of third-party support and managed services for SAP and Oracle software applications, has been awarded a 2016 Top Workplaces honor by The Denver Post. The Top Workplaces lists are based solely on the results of an employee feedback survey administered by WorkplaceDynamics, LLC, a leading research firm that specializes in organizational health and workplace improvement. Several aspects of workplace culture were measured through the survey, including alignment, execution, and connection, just to name a few.
“The Top Workplaces award is not a popularity contest. And oftentimes, people assume it’s all about fancy perks and benefits.” says Doug Claffey, CEO of WorkplaceDynamics. “But to be a Top Workplace, organizations must meet our strict standards for organizational health. And who better to ask about work life than the people who live the culture every day—the employees. Time and time again, our research has proven that what’s most important to them is a strong belief in where the organization is headed, how it’s going to get there, and the feeling that everyone is in it together.” Claffey adds, “Without this sense of connection, an organization doesn’t have a shot at being named a Top Workplace.”
Spinnaker Support was founded in 2008 to provide lower cost, higher quality software support without compromising the intellectual property of both customers and ERP software vendors. Subsequently, the company achieved the first and only end-to-end support delivery model that is 100% ISO9001:2008-certified. The company hires employees who embrace and execute the Spinnaker Support model. From day one, employees are trained to adhere to this model to ensure quality, consistency, security, and legal risk-mitigation for customers. This method of delivering support has translated into best-in-class employee retention (97.3%), customer retention (90.2%), overall customer satisfaction (98.3%), and customer referenceable-ability (99.2%).
“Spinnaker Support is a service organization, so our people are our ‘product’. I started this company with the goal of hiring and retaining the best people for the job,” stated Matt Stava, CEO of Spinnaker Support. “By creating a culture where the employees feel valued and good about where the company is going and the work they are doing, we have been able to instill a sense of job satisfaction which in turn retains employees and keeps our customers happy and highly satisfied. I am proud that this goal has been validated by the survey that lead to the Top Workplaces award we have received.”
About Spinnaker Support
Spinnaker Support is now the fastest growing global provider of third-party support, managed services, and consulting for Oracle and SAP enterprise software and database applications. According to our more than 500 clients, spanning 77 countries, we consistently deliver a higher caliber of service for a fraction of what they’ve previously paid to the ERP vendors. Spinnaker Support is headquartered in Denver, Colorado with regional operations centers located in London, Mumbai, Singapore, and Tel Aviv. We support more than 4,000 instances of Oracle E-Business Suite, JD Edwards, Siebel, Oracle Database, and SAP for enterprises of all sizes and industry segments.
Spinnaker Support provides third-party support, managed services, and consulting for SAP, Oracle E-Business Suite, Oracle Database, Siebel CRM, and JD Edwards software applications.
About WorkplaceDynamics, LLC
Headquartered in Exton, PA, WorkplaceDynamics specializes in employee feedback surveys and workplace improvement. This year alone, more than two million employees in over 6,000 organizations will participate in the Top Workplaces™ campaign—a program it conducts in partnership with more than 40 prestigious media partners across the United States. Workplace Dynamics also provides consulting services to improve employee engagement and organizational health. WorkplaceDynamics is a founding B Corporation member, a coalition of organizations that are leading a global movement to redefine success in business by offering a positive vision of a better way to do business.