August 22, 2019

August 22, 2019 | Darren Evans | Senior Technical Support Analyst

If you haven’t yet heard, Microsoft is ending support for Internet Explorer (IE) version 10 as of January 2020. From that time onward, Microsoft will only support IE 11 on the following Windows operating systems:

  • Windows 7 SP1
  • Windows 8.1 Update
  • Windows 10 **
  • Windows Server 2008 R2
  • Windows Server 2012 and 2012 R2
  • Later releases **

**The feature is Microsoft Edge but supports IE 11 for backward compatibility.

What Does Oracle Support Have to Say?

If you are using Oracle products that use a Microsoft browser, it’s important to understand where Oracle stands on the browser issue. Oracle’s technical support policy states the following:

  1. You must remain on a vendor-supported application or platform to receive technical support.
  2. If a vendor retires support for a product or version, then an upgrade to a certified product may be required.
  3. “Support is provided by Oracle on all platforms that the browser vendor provides support for.”
  4. “Oracle will stop supporting a browser version from a vendor with all support versions of Oracle software immediately upon the vendor de-supporting that browser.”

So, What Does This Mean for You?

In the simplest of terms, you have two options:

  1. Continue to run your current browser (if not IE 11) with the understanding that you will not receive security updates or Oracle support, or
  2. Upgrade to IE 11 or run it in compatibility mode.

What if I want to Use Google Chrome Browser?

If supported by your software release, you can run Chrome but if your software is based on a reliance on ActiveX controls (as with EnterpriseOne), this can give you limited functionality:

  • You will have issues performing grid import/exports as Chrome cannot launch Microsoft Word or Microsoft Excel. However, there is a workaround for this to use export/import to/from CSV.
  • For media objects, users will have issues attaching or retrieving documents and will only be able to download attachments rather than view directly within the software, such as with JD Edwards.

The same goes for other supported browsers (Mozilla Firefox, Apple Safari) that cannot run ActiveX.

How Spinnaker Support Can Help

At Spinnaker Support, our team has been tracking product EOL issues like this one for IE 10. We can provide you with advice and assistance to migrate away from browsers about to reach end of life depending on your software release and operating system. Options include:

  1. Simply rolling out IE 11
  2. Considering running backward compatibility
  3. Considering running IE in developer mode

We’ve got your back. Contact us today for further discussion or if you’d like assistance around this issue.

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