Escape from the trap of Oracle’s expensive self-service support model.

If you’re satisfied with your current Oracle ecosystem, you shouldn’t be pressured into costly upgrades or separated from live Oracle support resources. What they don’t want you to know is that they prioritize new business contracts over supporting existing users. As a result, the attention you receive diminishes while your contract fees continue to rise. Oracle’s profits soar – at your expense.

Spinnaker Support helps you regain control.

Support for Oracle Fusion Middleware should represent a proportionate amount of your IT budget, not drain your existing resources. Our experienced Oracle engineers have one thing on their minds: helping you optimize and innovate your system for as long as you want to use it.

We deliver immediate, live assistance at a fraction of the cost of what you’re currently paying for Oracle’s frustrating self-service portal. Switching to Spinnaker Support with third-party Oracle Fusion Middleware support will connect you to experienced Level 4 engineers who truly listen to your needs, support your customizations, and address interoperability issues – while immediately reducing the cost of your support fees by about 60%.

Extend the life of your stable, customized, and productive middleware and applications for as long as you need them while regaining control of your budget. We’re here to deliver the support experience you deserve.

Responsive Service

Receive responses from experienced Oracle support engineers in a matter of minutes. We’re here to support your existing Oracle products for as long as they are part of your business process.

Immediate Value

Break free from Oracle’s degrading support value. Spinnaker Support’s Oracle Database support elevates your experience while cutting maintenance fees by about 60%.

Full Coverage Support

Oracle’s self-support model pushes responsibility for security, custom code, interoperability, and tax and regulatory updates into your lap. We support your existing software in exactly the way you use it.

Flexible Contract Terms

Rigid pricing models and commercial terms lock you into rising contract costs from Oracle, even as their support degrades. At Spinnaker Support, you pay only for licenses you use. We will work with you as business conditions impact your license scope.

Unbiased Expertise

Avoid getting pressured into unjustifiable upgrades or unready cloud products. Unlike Oracle’s profit-prioritizing model, our success revolves around how much value you achieve from your current Oracle Database.

Defense-In-Depth Security

Oracle’s reactive, one-size-fits-all security patches can put you at risk for outages and security breaches. Our Seven-Point Security Solution combines timely recommendations, configuration changes, virtual patching, proactive monitoring, and operational workarounds to responsibly remediate security issues.

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Introducing the First-Ever Ultimate Support Guarantee

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

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Spinnaker Support vs. Oracle

Think sticking with Oracle-provided support is a smarter strategy? Think again.

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Spinnaker Support

Oracle

Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on research
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minute SLA, actually average 5 minutesSLA dictates
Ability to EscalateAll issues closely monitored and done proactivelyNot monitored, request made reactively by customer
Custom Code SupportIncluded for anything that touches the Oracle productNot covered
Interoperability SupportIncludedLimited, depends on release version
Rights to UpgradeAccess to an archive of all upgrade rights, made prior to switchover from OracleIncluded
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Term of SupportLifetime support - for as long as you need your versionNo new fixes or interoperability support after end of standard support
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98.7%

customer satisfaction

100+

countries

14

languages

4.9/5

employee satisfaction rating on Glassdoor

1,300+

customers worldwide

Oracle Fusion Middleware: Support on Your Terms

  • Developer Tools
  • Application Integration Architecture
  • WebCenter Products
  • Identity Management Products
  • Business Intelligence Products
  • Application Server Products
  • Application Server Products
  • WebLogic Server
  • Internet Application Server
  • Coherence
  • BPEL Process Manager
  • SOA Suite
  • Unified Business Process Management Suite
  • Stream Analytics
  • Forms and Reports
  • Application Integration Architecture
  • Process Integration Packs (PIPs)
  • WebCenter Suite
  • WebCenter Portal
  • WebCenter Content
  • WebCenter Sites
  • WebCenter Imaging
  • WebCenter Forms Recognition
  • WebCenter Enterprise Capture
  • WebCenter Capture
  • WebCenter Applications Adapter
  • Enterprise Identity Services Suite
  • Identity Governance Suite
  • Directory Services Plus
  • Access Manager
  • Identity Federation
  • Identity Manager
  • Identity Manager Connector
  • Enterprise Single Sign-On Suite
  • Access Management Suite
  • Identity and Access Management Suite
  • Management Pack Plus for Identity Management
  • Oracle Business Intelligence Enterprise Edition (OBIEE)
  • Oracle Data Integrator (ODI)
  • Oracle Discoverer
  • Hyperion
  • Essbase
  • BI Publisher
  • Forms and Report
  • Programmer
  • Internet Developer Suite
  • Jdeveloper

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

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