Average savings on support fees
Extend the life of your Oracle Hyperion Applications
Spinnaker Support is a leading global provider of third-party support and managed services for enterprises running Oracle Hyperion system. Spinnaker Support’s third-party software support replaces Oracle’s annual support. Third-party support is always at least half the cost of Oracle support and provides more services through an assigned support team and highly personalised service.
When switching to Spinnaker Support, Hyperion customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current on-premise software release indefinitely. Customers trust us to keep their applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.Request a Consultation
What We Support
As a third-party vendor offering Hyperion support, we are uniquely positioned to provide services around legacy products in various configurations:
- Supported Versions
- Supported Product Areas
- All release versions
- Financial Close Suite
- Enterprise Financial Planning Suite
- Financial Management
- Disclosure Management
- Essbase Analytics
- Financial Management Analytics
- Tax Provision
- Tax Governance
- Workforce Planning
- Capital Asset Planning
- Strategic Finance
- Financial Data Quality Management
- Data Relationship Management
- Profitability and Cost Management
- Performance Scorecard
- And more…
Why Replace Oracle-Provided Support With Third-Party Support?
Software support is a mandatory expense, but not one that should put your budget in a hole. It’s critical to have expert assistance always available to handle unplanned application issues, and that service should be fairly priced.
Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided support to our third-party alternative because:
- Oracle support fees rise each year by 2-4%, with no material benefits.
- Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance.
- Oracle does not assist with customisations and integrations.
- They are tired of the long delay for responses of P2 and P3 issues.
- They feel forced into unjustifiable upgrades or unready cloud products.
years average experience of support staff
Third-party support is especially beneficial for Hyperion customers, as all software versions prior to 11.2.x are now on Oracle Sustaining Support – or will be by December 2021.
As the final stage of Oracle’s Lifetime Support, Sustaining Support is the most expensive type of support with the least value to offer to end-users. Sustaining Support excludes any new updates, certifications, security patches, fixes, or tax and regulatory updates.
A majority of our Oracle customers come to Spinnaker Support because they recognize Oracle Sustaining Support for the raw deal that it is. Companies are relieved to find that our third-party Oracle support is built to deliver more responsive, comprehensive, and affordable service for their enterprise applications and technologies. Skilled engineers respond in minutes to your support ticket. They know you, understand your product environment, and focus on resolving your issues more quickly.
While Oracle focuses on selling more software and moving you to the latest release or cloud products, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current Hyperion products. We call it “support that is actually supportive.”