62%

Average savings on support fees

Comprehensive, Responsive, and Affordable Support for Oracle’s PeopleSoft

Spinnaker Support is a leading global provider of third-party support for enterprises running Oracle’s PeopleSoft Enterprise Applications. Spinnaker Support’s third-party PeopleSoft support replaces Oracle-provided support for at least half the cost and provides more services through an assigned support team and highly personalised service.

When switching to Spinnaker Support, customers with HCM, FMS, and other PeopleSoft modules gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current on-premise software release indefinitely. Customers trust us to keep their stable applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.

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What We Support

As a third-party vendor supporting PeopleSoft customers, we are uniquely positioned to provide services across the entire product suite:

  • Releases Supported
  • Product Lines Supported
  • PeopleSoft 7.x, 8.x and 9.x
  • Human Capital Management (HCM), excluding payroll tax and regulatory or Cobol updates
  • Financial Management Solutions (FMS)
  • Supplier Relationship Management (SRM)
  • Enterprise Services Automation (ESA)
  • Supply Chain Management (SCM)
  • PeopleTools and Technology

Why Replace Oracle-Provided Support with Third-Party Support?

Support for your complex business software is a mandatory expense, but not one that should put your IT budget in a hole. It’s critical to have 24/7 expert assistance to handle unplanned application issues, and support services should be comprehensive and fairly priced.

Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided support to our third-party alternative because:

  • Oracle support fees rise each year by 2-4%, with no material benefits.
  • Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance.
  • Oracle does not assist with customisations and integrations.
  • They are tired of the long delay for responses of P2 and P3 issues.
  • They feel forced into unjustifiable upgrades or unready cloud products.
19+

years average experience of support staff

Third-party support is especially beneficial for enterprises that run legacy on-premise software systems like PeopleSoft.

All PeopleSoft products – except those few final versions exempted for Continuous Innovation – have been moved to Oracle’s “indefinite” Sustaining Support model.

As the final stage of Oracle’s Lifetime Support, Sustaining Support is the most expensive and limited type of support with the least value to offer to end-users. Sustaining Support excludes any new updates, certifications, security patches, fixes, or tax and regulatory updates. A majority of our Oracle customers come to Spinnaker Support because they recognise Sustaining Support for PeopleSoft as the raw deal that it is.

As Oracle’s focus has shifted to cloud, PeopleSoft users are concerned about the future of their on-premise applications. In contrast, Spinnaker Support is intensely focused only on the quality and value of individualised customer service for your current PeopleSoft products. We call it “support that is actually supportive.”

Spinnaker Support vs. Oracle

Think sticking with Oracle-provided support is a smarter strategy? Think again.

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Spinnaker Support

Oracle

Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on self-research
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored and done proactivelyNot monitored, request made reactively by customer
Custom Code SupportIncluded for anything that touches the Oracle productNot covered
Interoperability SupportIncludedLimited, depends on release version
Rights to UpgradeAccess to an archive of all upgrade rights, made prior to switchover from OracleIncluded
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Term of SupportLifetime support - for as long as you need your versionNo new fixes or interoperability support after end of standard support
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SpinnakerSupport Guarantee Logo

Introducing the First-Ever Ultimate Support Guarantee

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

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The Advantages of Third-Party PeopleSoft Support

Many organisations have reaped great value from their stable, customised PeopleSoft solutions. They are not immediately interested in spending the capital to upgrade PeopleSoft or migrate and standardise on Oracle’s Managed Cloud Services offering. Instead, they feel a growing concern with Oracle’s lack of commitment to enhance and support current on-premise modules.

These same companies are relieved to find that Spinnaker Support’s PeopleSoft support is purpose-built to deliver more responsive, comprehensive, and affordable service for their enterprise applications and technologies. Spinnaker Support has no term limitations on support. And when companies do want to consider the next step on their strategic product road map, Spinnaker Support includes technology advisory services as a part of their standard support.

We have built and retained large, knowledgeable teams of PeopleSoft support engineers to address technical issues and your associated technology stack. Our engineers average over 19 years of experience and help fill your knowledge gaps, ease your staffing constraints, and provide expert assistance for complex product and technology issues.

Organisations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 62%
  • Deliver responses in less than 15 minutes, from Level 4 senior engineers in eight operations centres
  • Supply more comprehensive coverage, including for customisations and interoperability issues
  • Help extend the life of stable, customised, and productive applications, for as long as you need
  • Offer flexible commercial terms that match your licenses and business needs
  • Provide a safe haven until cloud solutions become right for your business
24/7/365

customer support

A Support Partner, Not a Vendor

At Spinnaker Support, our customers tell us that they view our engineers as a natural extension of their internal support team. In addition to easy, effective onboarding, customers always realize 24x7x365 coverage to ensure that PeopleSoft runs at peak performance, even while their IT infrastructure is in a constant state of change and evolution.

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Undeniable Cost Savings

See how much your company could save when you move away from margin-driven Oracle-provided support to a dedicated third-party partner like Spinnaker Support.

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READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

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