The Challenge
This client is a premier supplier of premium customer loyalty software. The team spends their time designing and implementing custom software solutions for their clients, but they recently found themselves devoting more and more time to their internal solutions. Their IT infrastructure required frequent attention for routine maintenance and support. This attention took time and focus away from client facing activities and decreased productivity. The team needed a solution to handle the day-to-day maintenance that would free them up for more strategic work. The client had devised a corporate strategy to migrate from Azure to Amazon Web Services (AWS) to minimize maintenance needs. They used this opportunity to add Spinnaker Support for their ongoing support.
The Approach
The organization set about researching its alternatives. It determined that a remote DBA and database managed service provider could not only deliver the services they needed, it could potentially save them much of the cost and frustration related to hiring in-house. Additionally, MSP’s also perform one-off valuable services like emergency assistance, “lift and shift” to the cloud, security assessments, and even database migrations.
The Solution
Spinnaker began their relationship with the company to support their database migration from Azure to AWS. Spinnaker ’s team managed a successful migration and proved to be a valuable partner throughout the process. During the migration, Spinnaker managed the company’s IT requirements and saw that the client was being taxed internally by ongoing maintenance. Both Spinnaker and the client recognized the need for an improved database support structure. Spinnaker helped realize their needs and designed a managed services solution to stabilize their support requirements. Now Spinnaker Support continues to handle ongoing maintenance and database support for this firm so that their team can focus on client projects.
The Results
Since implementing the migration and managed services contract, the company has found its team better equipped to focus on the client needs. Their attention is no longer divided among internal IT requirements. They are thrilled to report increased profits as a result. They are now free to focus their time and energy where it should be; on the client.