The Challenge

The Challenge

Healthcare is challenging enough without the added pressure of large scale database maintenance. One of the leading healthcare organizations recently learned this lesson. Their business processes are on an EMR application running on Sybase AIX. They realized their DBAs were bogged down with mundane on-call tech support. They were having trouble maintaining knowledgeable staff for these issues. Fewer people these days can claim expertise in Sybase, and the lack of available resources meant that this company needed help. They reached out to SAP and were referred to one of the top Sybase experts, Spinnaker Support.

 

 

The Approach

The Approach

The organization set about researching its alternatives. It determined that a remote DBA and database managed service provider could not only deliver the services they needed, it could potentially save them much of the cost and frustration related to hiring in-house. Additionally, MSP’s also perform one-off valuable services like emergency assistance, “lift and shift” to the cloud, security assessments, and even database migrations.

 

 

The Solution

The Solution

The solution for this company is a SYBASE Managed Services contract with Spinnaker Support. They are able to utilize Spinnaker’s team and expert Sybase knowledge to maintain the database on the back end. As a healthcare provider, it is vital that records be accessible at a moment’s notice. That is why it is so crucial to have support that is capable of handling issues as they arise. Spinnaker’s team gives them that peace of mind.

 

 

The Results

Since implementing the Managed Services, this client has alleviated the pain of rotational on call. The taxing support issues are no longer straining their resources. Now their internal DBAs can focus on strategic efforts rather than on reactionary support calls. They are able to increase their productivity and maintain the database with maximum ‘up’ time. As for HIPPA, Spinnaker’s strict 3-layer data protection policy means that information is safe and secure. Patient data is securely restricted, and this client can rest easy knowing that their database is maintained in expert hands.

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