The Challenge

The Challenge

The nation’s leading private provider of early childhood education has a current ERP footprint including Oracle E-Business Suite applications, tools, and Oracle Database 12C for their company’s production systems. The company was seeking an alternative support strategy that could deliver all services required to maintain Oracle applications and supporting technologies at a cost structure more aligned with its product usage. The company was at the end of an EBS 12.2 upgrade, and as a result, had no future on-premise upgrade or cloud migration planned in the next 5 years. With the majority of Oracle’s investment dollars being directed at cloud subscriptions, for the company there was little to no value delivered in its EBS implementation or Database platforms to justify the multimillion annual support fees.

The Approach

The Approach

The company began to research alternatives to Oracle Support with the desire to reduce its software maintenance fees while at the same time significantly enhancing their level of support. The company sought a support partner with Oracle expertise, a global infrastructure, proven ISO certified support methods, financial stability, and free of legal issues to limit potential risk. After completing a full search, they selected a support partner based on their requirements and desire for more personalised support and a provider that understood and knew the environments and were on a first name terms. The company made the easy choice and selected Spinnaker Support.

With the elimination of Oracle’s continuous upgrade requirement and the significantly lower support fees, the company was able to realise immediate ROI. Spinnaker Support successfully delivered on the company’s future IT strategy depended on three things: the elimination of continuous upgrade projects every 3 years to remain supported, a reduction in the internal IT workload, and the need for knowledge transfer and proactive support.

The Solution

The Solution

Spinnaker Support is the leading third-party provider of global Oracle and SAP Application Maintenance and Support for over 900 organisations worldwide. Spinnaker Support’s Oracle EBS expertise and commitment to delivery-excellence in support services were configured to specific and unique requirements outlined by the company’s IT team.

The following solution was implemented by Spinnaker Support to allow the company to achieve their desired state:

  • Support fee structure aligned to system usage
  • Flexible contract terms to meet changing business environments
  • Implemented the ISO certified onboarding process and support model with 24/7 global coverage
  • Named, dedicated Oracle EBS team of engineers
  • Unlimited access to Spinnaker Support’s Technology Centre of Excellence for Technical Advisory services including security, interoperability, cloud strategy, and more

Selecting a support vendor that provided comprehensive services for the company’s applications and surrounding integrations made the partnership with Spinnaker Support the right choice.

The Results

The Results

With Spinnaker Support’s pricing model, which included reductions in support fees for concessions on shelf ware (unused licenses), the early childhood education company realised a cost savings of 69% on their previously contracted Oracle Support. They have continued to be a satisfied customer since July of 2016, and have extended their partnership to include additional support for required sales and use tax requirements.

The savings afforded with Spinnaker Support are helping the company redirect costs from IT to RandD – so they can remain on the bleeding edge of education and innovated initiatives. Additionally, they are getting superior Oracle EBS Support, until a time arises in the future to consider an upgrade or cloud migration strategy.

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