Included with third-party support, Spinnaker Support provides technology advisory services on a wide variety of topics. These services are an opportunity for customers to benefit from our extensive experience helping to solve similar issues for hundreds of other organisations.
Spinnaker Support offers you access to our extensive network and technical experience so that you are not alone when faced with new or complex technological issues. In comparison, Oracle and SAP generally deflect these types of inquiries to partners or offer advice largely biased towards their software solutions and services.
Areas of Technology Advisory Services
The following list describes the most common areas of Advisory Services we provide:
- Interoperability planning
- Performance improvement planning
- Roadmap planning
- Cloud migration
- Upgrade support
- Installation support
- System administration
- Licence Compliance Assurance and Audit Defence
More organizations than ever are including third-party software support as a component of their cloud migration planning. In addition to the superior level of service, Spinnaker Support gives you the cost savings and the breathing room required to fully investigate and identify the optimal cloud migration or application strategy. Standard with our services, you have access to regular and ad hoc executive advisory meetings that objectively review your roadmap options.
Virtualisation, or containerisation, is a popular option for improving the performance, reliability, and operational lifespan of older technology. As part of our standard support, our experts provide impartial advice on implementing the right virtualisation solution to simultaneously meet your business goals and IT requirements.
To drive more value for our customer community, Spinnaker Support offers services to help ensure software license compliance and to help organizations better prepare and defend against ongoing audits. This can include:
- Licence Readiness Review
- Licence Compliance Assurance Checks
- Formal Audit Defence Services
For example, A current large manufacturing customer contacted us for strategic advice regarding a planned operating system upgrade and migration away from IBM. Based on our recommendations and assistance, the customer shifted part of a business process to a Windows server, resolving an iSeries/application incompatibility issue.
When Advisory Services Become Consulting
Third-party software support customers can ask us anything, and our expert team is dedicated to satisfactorily answering all inquiries. While in discussion, we may determine that additional development or hands-on work outside of the scope of third-party support will be necessary.
If desired by the customer, Spinnaker Support offers consulting services for a variety of products on a project basis. Visit any of our managed services pages to learn more.
READY FOR A PHENOMENAL SUPPORT EXPERIENCE?
Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.