January 5, 2017

Spinnaker Support recognized for power of one-stop Oracle Database managed services and Oracle Database support

January 5, 2017 | Iain Saunderson | Director, Oracle Support Services

When there’s an issue with your Oracle database, how does it affect the day-to-day operations of your company? Are you customers left hanging? Is your business giving up competitive advantage? Are you losing time and money? Do your various support providers seem to point blame at each other?

Most sizable corporations need to have some kind of software support contract, whether it’s with the software vendor or independent support provider. But to prevent issues and keep things running smoothly, businesses also need a managed services partner.

The problem is, Oracle database managed services and support are two very distinct things. Taking a bifurcated approach puts you in a potentially difficult position: You’re paying one vendor for support, you’re paying another vendor for managed services, but sometimes the lines between what one vendor should do and what the other should do can get blurry. Unfortunately, those blurred lines can promote a vicious cycle of finger pointing between vendors. And you, the customer, are caught in the middle.

Spinnaker Support has got you covered

In fact, addressing that challenge in a meaningful way is just one reason why CIOReview named Spinnaker Support one of the Top 20 Most Promising Database Technology Solution Providers for 2016.

CIOReview assembled a panel of CEOs, CIOs, IT VPs, along with the CIOReview editorial board, to conduct in-depth reviews of leading vendors and consultants in the database market. When all the reviews were in, the panel selected Spinnaker Support for its significant contributions to solving database issues for organizations that rely on data to achieve organizational effectiveness and sustainable competitive advantage.

The distinction for Spinnaker Support, the thing that sets us apart, is solving one of

the biggest frustrations in the IT industry: When you’ve got one partner for both Oracle database managed services and support, there’s only one call you’ve got to make. That’s peace of mind – and money in the bank.

Your system is unique; every problem is unique.

One reason customers come to us – and stay with us – is because of our “super senior” experts who not only understand Oracle database and the technology stack, but also can create innovative solutions to overcome real problems.

What it comes down to, why Spinnaker Support is one of CIOReview magazine’s 20 Most Promising Database Technology Solution Providers, is our culture. And the excitement around that culture, the passion, curiosity, never stopping.

We recruit and hire people with expanded skill sets, highly developed troubleshooting aptitude and passion. People who are committed to delivering value, who have can-do attitudes, who own the problems, who thrive and succeed in any area and who get it done.

Because our professionals can provide top-of-the line expertise in the technology stack, managed services, and support, we can take on the unsolvable and find solutions. We hire people who don’t mind rolling up their sleeves and just figuring it out no matter where the eventual problem lies. They make it easy to maintain our ISO 9001:2008 certification, the set of controls that ensure we’re doing everything correctly.

No database is an island. System performance relies in part on interoperability between the database, applications and middleware. That’s why Spinnaker Support focuses on hiring people who understand the full technology stack – not domain specialists in just the database, only the application, or merely the middleware. One Spinnaker Support professional can troubleshoot the whole picture for you. There’s no finger pointing, no blurred lines – just solutions to your technology problems. And that means avoiding costly downtime, not losing revenue opportunities, keeping customers satisfied and maintaining competitive advantage.

Get out of the middle and get in charge!

Think about this:

  • Do you have a backlog of issues you can’t get support for?
  • Are you paying for support on products you no longer use?
  • Have you dreamed of getting better support at a fraction of your current cost?

At Spinnaker Support, our flexible model allows us to focus on one thing – making your Oracle database perform at its best – and do that one thing well. We have one job. And we know it.

You can eliminate costs. You can reduce number of vendors. You can eliminate finger pointing. With the Spinnaker Support predictable pricing model, you pay only for what you use.

With Spinnaker Support you are no longer stuck in the middle – you are on top and you are in charge.

Contact us to find out more about how you can make your life easier with Oracle database managed services and support.

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