You’re at a Strategic Crossroads

Why? Because as of March 2021, you have only Oracle’s costly and limited Sustaining Support for World A9.3 or earlier.

That spells trouble, because Sustaining Support denies you the security patches, GTRC updates, certifications, and timely responses you need and deserve. This is Oracle’s way of pushing you to upgrade: take away the support features you need to operate safely and still charge you more.

At this critical juncture, how do you ensure that your stable, customized ERP continues to run smoothly and securely?

You have three options:

  1. A high-cost, time-consuming upgrade to World A9.4
  2. A potentially more expensive and difficult migration to another ERP
  3. Third-party JD Edwards Support from Spinnaker Support

The final option is your best bet: it’s by far the least expensive, lowest pressure, and safest road to travel. Here’s why.

The Way Forward: through World Support You Can Trust

Spinnaker Support’s third-party JD Edwards World support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost. Thousands of global enterprises in nearly every industry sector have migrated away from Oracle-provided support to Spinnaker Support.

Why JD Edwards World Customers Turn to Spinnaker Support

Spinnaker Support upends the traditional Oracle Support model by emphasizing a more proactive and comprehensive service. Our award-winning engineers’ sole focus is to resolve your issues more quickly, regardless of the source or which skill sets are required to address a solution.

JDE Benefits

Personalized, Rapid Response

Receive immediate assistance, which leads to faster resolution.

  • We respond to your issues in minutes, not hours, and adhere to strict SLAs
  • Global 24/7/365 service – whenever and wherever you need it
  • Your dedicated support delivery manager tracks your needs
JDE Benefits

JD Edwards Expertise, At the Ready

Work with live, senior JD Edwards engineers you grow to know and trust.

  • From Day 1, you have an assigned team of JD Edwards World experts
  • Our award-winning JD Edwards team has resolved >99% of all customer issues
  • Engineers average 24+ years of direct experience with JD Edwards
JDE Benefits

Immediate Cost Savings

Stop paying Oracle more each year for support that covers less.

  • You receive savings of at least 60% on annual support fees.
  • The pricing model aligns support fees with actual license usage
  • We adjust support fees if your license structure changes, even mid-contract
JDE Benefits

Security that Addresses the Full Technical Stack

Protect your JD Edwards investments with a multi-layered solution

  • Our Seven-Point Security Solution discovers, hardens, and protects your systems
  • Proactive focus with layered security, based on weakness category, not reactive patches
  • Authorization Security experts with Oracle base configuration as well as third-party applications
JDE Benefits

Full Support for the Product Life

Stay on the products you know and use, for as long as you need.

  • We never strip away support features or place you in Sustaining Support
  • We support any JD Edwards World software version
  • We never force you to upgrade or migrate your enterprise software

WHAT WE SUPPORT

Spinnaker Support’s JD Edwards third-party software support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost.

  • Distribution Management
  • Quality Management
  • Manufacturing Management
  • Project Management
  • Financial Management
  • Foundation
  • Human Resources Management
  • Payroll and Expense Management
  • OS/400 - V3R* - V7R*
  • DB2/400
  • Vertex Sales and Use Tax
  • World UPK (User Productivity Kit)

Spinnaker Support vs. Oracle

Think sticking with Oracle-provided support is a smarter strategy? Think again.

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Spinnaker Support

Oracle's Support

Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on research
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored and done proactivelyNot monitored, request made reactively by customer
Custom Code SupportIncluded for anything that touches the Oracle productNot covered
Interoperability SupportIncludedLimited, depends on release version
Rights to UpgradeAccess to an archive of all upgrade rights, made prior to switchover from OracleIncluded
Security & VulnerabilityFull-stack intrusionPatches only
Term of SupportLifetime support - for as long as you need your versionNo new fixes or interoperability support after end of standard support
 Let’s Get Started 
98.7%

customer satisfaction

100+

countries

14

languages

4.9/5

employee satisfaction rating on Glassdoor

1,300+

customers worldwide

Undeniable Cost Savings

See how much your company could save when you move away from margin-driven Oracle-provided support to a dedicated third-party partner like Spinnaker Support.

Savings Calculator

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

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