January 30, 2020 | Mark Kreutz | Vice President, JD Edwards Global Support Services
For more than a decade, Spinnaker Support has been widely regarded as one of the most trusted JD Edwards services providers in the world.
Spinnaker Support is a “one-stop services shop,” offering third-party support, CNC and application managed services, and consulting for enterprises that run JD Edwards (JDE) software. Whether you need immediate help for high-priority issue resolution or ongoing monitoring and maintenance of your JDE environment, we have you covered. For this reason, Spinnaker Support has become the vendor of choice for organizations looking to consolidate their JDE service providers.
The Advantages of Partnering with a One-Stop Service Shop
- You have a single source for all levels of need – under one “roof”. If an issue arises where it is unclear who should handle it, your one-stop service shop can easily determine which team can best address your needs. For example, if you have an issue too complex for Level 2 and 3 resources, we can immediately enlist the assistance of a Level 4 senior engineer from our support team.
- You can engage the services you need when you need them. With Spinnaker Support, you are free to engage a single service or multiple services. And after you have made us an approved vendor, you have the flexibility to change services over time as your technical requirements vary, without an extended wait (we are real-time).
- You can get more done, faster. As your relationship with Spinnaker Support develops, you gain more confidence in the experts you know, and they have a deeper understanding of your business processes and technical stack. That translates to faster resolution and less downtime.
- You have a single address for billing. Your support and procurement teams appreciate the consolidation, as they no longer need to track multiple vendors in multiple locations with variable billing processes.
- No finger-pointing. A one-stop JDE service shop puts an end to your being caught in the middle of two vendors that avoid accountability by blaming each other.
See All that Spinnaker Support Has to Offer Its JD Edwards Customers
Click the image to see the full infographic describing all our JDE services.