SAP BI Managed Services: BusinessObjects (BOBJ)

Many companies struggle to accomplish timely and consistent business intelligence analysis, and SAP reports can be complex, time-consuming, and sensitive to modifications. Spinnaker Support provides SAP customers with tailored BI managed service packages based on their unique landscape, in-house capabilities, SAP maturity level, and IT budget.

The SAP BusinessObjects (BOBJ) package supports a wide range of services for this popular reporting and analytics business intelligence platform – regardless of whether the version remains covered by SAP Support. This package can be contracted as a standalone service or in conjunction with other BI Managed Services or Basis Managed Services.

Spinnaker Support services the different tools available with SAP BOBJ, including ones for reporting and dashboards, Ad hoc reports, detailed/standard reports on WebI, reports on Excel – Analysis for Office, Crystal Reports, Dashboards on Design Studio, and others. We also provide managed services for products that connect to BOBJ, like SAP BW, BW/4HANA, and Salesforce.

Why Choose Spinnaker Support

Comprehensive Services

ITIL-centric services customized for you

Delivered as Needed

Responsive services provided 24/7/365

Global Engineering Team

Located in 12 regional offices, speaking 14 languages

Escalation, When Required

Ability to bring in expert Level 4 staff if required

BI Specialists

19+ years average experience in SAP Basis and BI

‘Lifetime’ Support For Sap Products

19+ years average experience in SAP Basis and BI

High Satisfaction

Customer satisfaction ratings that annually exceed 98.7%.

Services with Integrity

Free of legal risk and trusted by 1300+ customers

Additional Services Available

Project work or change requests


SAP products covered

When to Consider This Package

  • You are experiencing ongoing BOBJ issues well beyond break/fix or general inquiry support.
  • You are experiencing slow performance of the BI systems over time.
  • You have limited internal resources and need additional knowledge or BOBJ skills.
  • SAP no longer supports your version of BOBJ, but you do not want to migrate away.
  • Your System Integrator (SI) does not have the required skills to support you.

Example Services Included

The SAP BOBJ Managed Services standard package offering includes the following BOBJ and Basis tasks:

  • General Admin Tasks
    • Regular BOBJ repository maintenance like cleaning orphaned connection / universe / documents
    • Running integrity checks on all universe
    • Scan / repair and compact to all repository errors and domain testing
    • Restart Web Application Server / Restart Server Intelligent Agent (SIA)
  • System Monitoring
    • Monitoring BOBJ server including test, running with optimal performance / Monitoring all DB services (usage and health)
    • Monitoring day-to-day schedule jobs on Broadcast agent (BCA)
    • Monitoring all scheduled reports and resending failed ones
  • Technical system support
    • Delete the contents under the Local host folder in order to clear Tomcat Cache
    • Delete contents under the Data Folder in order to clear Web Intelligence Cache
    • Delete contents under the Logging Folder to clear log files generated
    • Delete empty folders within File Store Using RDT (Repository Diagnostic Tool)
  • Troubleshooting of any issues with reports and other technical support to users
  • Additional Services
    • Installation and upgrading
  • Project work and change requests

Reach Out to Start a Conversation

BI managed services are a strategic, affordable solution that can streamline your SAP operations and deliver ongoing stability, higher performance, and longer-term innovation. Contact us today to learn more about how we can assist your specific needs.

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