SAP BI Managed Services: BW/4HANA

SAP BW/4HANA is a simplified packaged Data Warehouse, with agile and flexible data modelling based on SAP HANA. It delivers new levels of simplicity for building and operating data warehouse solutions with flexible data management capabilities in a modernized user experience.

If your enterprise relies on the smooth operation of BW/4HANA, but is stressed for the time, resources, or skill sets required to complete your workload, then it’s time to enlist the expertise of Spinnaker Support.

Our SAP BW/4HANA Managed Services Package is designed to complement your team and provide ongoing, customized assistance for BW/4HANA reporting, integration, data management, monitoring, and more. The package can be contracted as a standalone service or in conjunction with other BI Managed Services or Basis Managed Services.

Products Covered: We also provide managed services for products that connect to BW/4HANA, including SAP BusinessObjects.

Why Choose Spinnaker Support

Comprehensive Services

ITIL-centric services customized for you

Delivered as Needed

Responsive services provided 24/7/365

Global Engineering Team

Located in 12 regional offices, speaking 14 languages

Escalation, When Required

Ability to bring in expert Level 4 staff if required

BI Specialists

19+ years average experience in SAP Basis and BI

‘Lifetime’ Support For Sap Products

19+ years average experience in SAP Basis and BI

High Satisfaction

Customer satisfaction ratings that annually exceed 98.7%.

Services with Integrity

Free of legal risk and trusted by 1300+ customers

Additional Services Available

Project work or change requests


SAP products covered

When to Consider This Package

  • You are experiencing ongoing issues well beyond break/fix or general inquiry support.
  • You are experiencing slow performance of the BI systems over time.
  • You have limited internal resources and need additional knowledge or BW/4HANA skills.
  • Your System Integrator (SI) does not have the required BW/4HANA skills to support you.

 Example Services Included

SAP BW/4HANA Managed Services standard package offering includes the following BW/4HANA and Basis tasks:

  • System Monitoring
    • Monitor overall system/services status  / Monitor system alerts and resolve / Monitor resource utilization / Configuring Alerts
    • Performance Monitoring / Monitoring Disk Usage /  Monitoring Memory Usage
    • Adding Systems / Exporting and Importing Systems / Viewing System Installation Details
  • Monitoring
    • The HANA Application
    • Monitor Data Staging
    • Data and Reports / Monitor Query Performance
  • General System Support / Data Management
    • Manage Datastore objects in the BW/4HANA Cockpit / Troubleshooting problems and errors
    • Deleting Transaction Data / Clean Change log
  • System upgrade / Update – Updating the SAP HANA Appliance / Updating SAP HANA Studio / HANA system upgrade/update
  • Security and License Keys – System Privileges / Authentication Security / Authorization Security
  • House Keeping tasks
    • Deleting Administrative Data / Archive or clean-up of backup files system / Check the sizing of the HANA Database
    • Data provisioning and configuration / Change transport
    • Archive or clean-up of backup files system / Clean-up of old diagnosis/Log FILES
    • Routine Operation tasks / Logging and Tracing / Backup and Recovery.
  • Additional Services
    • System upgrade / update
    • Project work or change requests

Reach Out to Start a Conversation

BI managed services are a strategic, affordable solution that can streamline your SAP operations and deliver ongoing stability, higher performance, and longer-term innovation. Contact us today to learn more about how we can assist your specific needs.

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