Extend the Life of Your Oracle ATG Web Commerce and Oracle Endeca Applications – and Realise Significant Savings
Spinnaker Support isaleading global provider of third-party support for enterprises runningATG Web Commerce,Endeca, andOracle Commerce(the combined applications). Spinnaker Support’s third-party software support replaces Oracle’s annual support. Third-party support is always at least half the cost of Oracle-providedsupport and provides more services through an assigned support team and highly personalised service.
When switching to Spinnaker Support,ATG Web CommerceandEndecacustomers gain morecomprehensive and responsive service,save an average of 62% on their support fees, and can remain on their currenton-premisesoftware release indefinitely.
We can supportthese productsstand-alone or in combination with our support of other applications, such as Oracle Database, FusionMiddleware, Siebel CRM,andE-Business Suite. Customers trust us to keep their applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.
Why Replace Oracle-Provided Support with Third-Party Support
Software support is a mandatory expense, but not one that should put your IT budget in a hole. It’s critical to have expert assistance always available to handle unplanned application issues, and that service should be fairly priced.
Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided Support to our third-party alternative because:
- Oracle support fees rise each year by 2-4%, with no material benefits.
- Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance.
- Oracle does not assist with customisations and integrations.
- They are tired of the long delay for responses of P2 and P3 issues.
- They feel forced into unjustifiable upgrades or unready cloud products.